Returns & Exchanges | Pyjama Sets & Daywear | YOLKE

RETURNS & EXCHANGES

Here at YOLKE, we always strive for our customers to love their new pyjamas. However if for any reason you are not 100% happy with your order, these can be returned or exchanged within 14 days of receipt. We ask that you return your item(s) unused with all original tags and labels intact alongside the completed returns form, and that you keep the postage receipt until we confirm receipt of your package. Exchanges will be sent out free of charge.


Our sales team will send an email to confirm receipt of your returns, and endeavour to process your request as soon as possible. In the event of a refund, please allow 5-7 working days for the amount to be returned to your payment card.


We are unfortunately unable to accept returns or exchanges on any bespoke or monogrammed products.

UK

Please fill in the returns form included in your order. If you have lost this or it has not been included in your package, you may download it HERE. All returns should be posted to:


YOLKE

Unit 8 Kwikform
Hales Industrial Park
Coventry

CV6 6AT


YOLKE is unable to refund any postage costs. The cost of returns must be covered by the customer.Please send your return using a trackable service, marking your package clearly as 'Returned goods' to avoid delays at Customs. All exchanges will be delivered free of charge.

INTERNATIONAL

If you wish to return your order, please post it to the address listed in the returns form enclosed with your parcel. 


The cost of returns must be covered by the customer.Please send your return using a trackable service, marking your package clearly as 'Returned goods' to avoid delays at Customs. All exchanges will be delivered free of charge.


FAULTY ITEMS

Should there be anything wrong with your order when it arrives, please notify us immediately and we will endeavour to arrange speedy collection and replacement of your item(s). YOLKE does not take responsibility for returns received in a damaged condition without prior notice.



**Our returns policy does not affect your statutory rights.


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