Although we are here to answer all your questions and make ordering with us as easy as possible, below are some of our frequently asked questions. For any further questions please feel free to email us on email@example.com.
Further questions? Email us firstname.lastname@example.org or call us on +44(0)208 984 2098
• Can I add a gift message to my order?
Yes, if you forgot to type the message at checkout and your order has not been dispatched yet, you can email email@example.com with your order number along with the message you wanted to include.
• Can I add gift wrapping to my order?
Please email firstname.lastname@example.org with your order number and let us know!
• Can a gift receipt be sent with my order, rather than a detailed invoice?
We can opt to not include a receipt at all and simply email the receipt to you. Please email email@example.com with your order number and request it.
• How do I add a gift voucher to my order?
At the last stage of checkout you will see a box to enter any discount or gift codes.
• Can I send to multiple addresses in one order?
We can only send to one address per order so we recommend purchasing individual gift items separately. If you are hoping to place one order for multiple people then do email our sales team to request some support with this.
• Can I amend my order once it's placed?
Yes, if your order hasn't shipped, you can email us with any amendments at firstname.lastname@example.org. We will refund or invoice you the difference accordingly.
• What's your returns & refunds policy?
You can read our full returns & exchanges policy HERE.
• How do I return my order?
Please fill in the returns form included in your order. If you have lost this or it has not been included in your package, you may email us and we would be happy to send you a new one. All returns should be posted to: