DELIVERY

Estimated Delivery Times

We aim to despatch all orders within 2-3 days from the order date.

United Kingdom - Next working day from date of despatch.

Europe - 1-2 working days from date of despatch.

USA - 2-3 working days from date of despatch.

Rest of World - 3-5 working days from date of despatch.

*Please check iff you item is on Pre order in which case you will see a despatch date and the above will be from said date in the product information.

We are pleased to offer FREE shipping for all UK orders.

UK ORDERS

COMPLIMENTARY FREE SHIPPING ON ALL UK ORDERS.

We aim to despatch all goods that are in stock within 2-3 days from the order date, 3-5 days for international shipments. If you need the item sooner please drop us an email and we will do our best to accommodate this for you.

Please provide your mobile number on checkout in order to receive an SMS notification and time window for your delivery.

The account we use to send DPD parcels is Tu Pack Ltd, which you will see when you receive your SMS or email notification..

EU ORDERS

COMPLIMENTARY SHIPPING ON ALL ORDERS OVER £400

We are sad to say that after 5 months of offering EU DDP shipping post Brexit, (where by we absorbed your duties and taxes) we have come to the sad conclusion this is no longer feasible for us. As a small brand absorbing these costs is not sustainable and we will focus our efforts on finding a European warehouse for next year.

Please note: YOLKE will not be held liable for custom clearance fees, duties, foreign taxes, holding times or any other associated import costs that may be enforced on delivery. International delivery costs are not inclusive of duties/taxes that may be applied and charged once the item reaches the destination country. DHL will contact the customer directly to arrange payment.

In the unlikely event the receiver refuses to pay any associated duties/ taxes the shipment will be returned to YOLKE. The item (s) will be refunded excluding the original shipping charge, any import fees/ duty or taxes that may have been enforced on the shipment in addition to the postage cost back to YOLKE.

INTERNATIONAL ORDERS

COMPLIMENTARY SHIPPING ON ALL ORDERS OVER £400

This information is only relevant for deliveries made outside the UK + EU.

All international orders are shipped out through DHL, and are estimated to arrive in 2-5 working days depending on location. If your country is not listed, please email sales@yolke.co.uk and we will do our best to accommodate your request.

YOLKE will not be held liable for any local custom duties or taxes for your goods upon delivery.

If you order products for delivery outside the UK, your order may be subject to import duties and taxes, please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. If you refuse and the item is sent back to us we can not refund the shipping costs incurred with this.

We do not currently ship to Russia but you can find us in Tsum both online and in store in Moscow and St Petersburg.

Please note for USA orders if your order is over $800 you will be charged import duties of 20-30% on arrival.

The following are the estimated delivery times for each region if express shipping is selected:

EUROPE

US & CANADA

REST OF THE WORLD

1-2 working days

2-3 working days

3-5 working days

BESPOKE

Monogrammed orders will be despatched to Hand & Lock in London which is overnight if placed before 1pm. Otherwise it will be despatched the following day.Once with Hand & Lock please allow 1-2 days until despatch to your final destination.

IMPORTANT INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by destination customs clearance processes.