GIFT PACKAGING
Please email sales@yolke.co.uk regarding any gift packaging requests.
DELIVERY GUIDELINES
We aim to despatch all orders within 1 working day.
UK - Next day service available - Select next day delivery at checkout.
Europe - 1-2 working days from date of despatch. All orders sent express via DHL. Free shipping over €100
USA - 2-3 working days from date of despatch. All orders send express via DHL. Free shipping over $100
Rest of World - 3-5 working days from date of despatch.
UK ORDERS
COMPLIMENTARY FREE SHIPPING ON ALL UK ORDERS OVER £300.
Royal Mail 1st Class signed for (1-2 days) - £7
Royal Mail 2nd Class signed for (2-3 days) - £5
Royal Mail Next Working day delivery - £12
Saturday delivery (Guaranteed by 1pm) - £14
*For existing orders that your would like expedited please call & provide your order number & we can assist.
We aim to despatch all goods in stock within 1 day from the order date.
EU ORDERS
COMPLIMENTARY DHL EXPRESS SHIPPING ON ALL ORDERS OVER €100
In the unlikely event the receiver refuses the shipment it will be returned to YOLKE. The item (s) will be refunded excluding the original shipping charge in addition to the postage cost back to YOLKE.
USA & REST OF WORLD ORDERS
All orders are sent via DHL worldwide Express & where possible will be despatched on the day of order.
Orders placed on a Friday after 1pm will be despatched the following working day.
Shipping rates are calculated at checkout. Duties & taxes are shown at checkout.
All international orders are shipped out through DHL, and are estimated to arrive in 2-5 working days depending on location. If your country is not listed, please email sales@yolke.co.uk and we will do our best to accommodate your request.
The following are the estimated delivery times for each region if express shipping is selected:
EUROPE
US & CANADA
REST OF THE WORLD
2-3 working days
3-4 working days
3-5 working days
BESPOKE
Monogrammed orders will be despatched to Hand & Lock in London which is overnight if placed before 1pm. Otherwise it will be despatched the following day. Once with Hand & Lock please allow 5 working days until despatch to your final destination.
PARCEL TRACKING
You can track your YOLKE delivery via ROYAL MAIL using the tracking number in your order despatch email.
YOLKE orders require a signature upon delivery. Our couriers cannot offer alternative options such as delivery to a safe place for your package.
IMPORTANT INFORMATION
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
Please see our returns & exchanges page for details about returning your item.