YOLKE | Delivery & Returns | YOLKE

DELIVERY

We offer FREE deliveries for orders over £400. All deliveries are subject to the delivery cost quoted at checkout.

UK

The following options are available for local orders:

1st Class | £3.00

1st Class Signed For | £4.20

Special Next Day | £8.00

 

Orders are estimated to arrive in 1-3 working days. Next day deliveries are available for orders placed before 3PM from Monday to Thursday, and guaranteed to arrive before 1PM. Same day deliveries may be possible within central London. Please contact sales@yolke.co.uk if you require this service.

INTERNATIONAL

All international orders will be shipped out through DHL, and are estimated to arrive in 2-5 working days depending on location. If your country is not listed, please email sales@yolke.co.uk and we will quote your delivery for you. YOLKE will not be held liable for any local custom duties or taxes for your goods upon delivery.

RETURNS & EXCHANGES

If you are not 100% happy with your order, you may return to us for a return or exchange within 14 days of receiving the parcel.

 

We ask that you return the item(s) unused, with all the original tags intact and completed returns form sent with your delivery. We will send an email to confirm receipt of your returns package, and process your refund or exchange within 7 days. Unfortunately, we are not able to accept returns on any bespoke or monogrammed products. Please contact us in advance if you have concerns over sizing.

UK FREE RETURNS

We offer FREE returns for orders placed in the UK. Please send us a message at sales@yolke.co.uk to notify us, and we will provide you a returns label for your package. 

INTERNATIONAL RETURNS

We are currently unable to offer free returns for orders placed outside the UK as of the moment. If you wish to return an order, please post it to the address listed in the returns form enclosed with your parcel.
We advise that you ship your item(s) using a trustworthy service that is able to insure your order and guarantee delivery. Please keep your postage receipt until we have acknowledged the receipt of your package.
 

CHRISTMAS ORDERS

The returns period is extended over Christmas. All orders placed from the 1st until the 31st of December are eligible for return or exchange up until the 14th of January. Please notify us as soon as possible if requesting an exchange and we will do our best to reserve the stock for you. 

 

The last order date to guarantee delivery before Christmas is 1PM on 21st December in the UK, and 1PM on 20th December for the rest of the world. Please contact sales@yolke.co.uk or call +44 (0) 208 9642098 for any queries.

FAULTY ITEMS

Should there be anything wrong with your order when it arrives, please notify us immediately and we will endeavour to arrange speedy collection and replacement of your product(s). YOLKE does not take responsibility for returns received in a damaged condition without prior notice. 

 

Our returns policy does not affect your statutory rights.